How Your Hotel Can Use Tablets
By Larry Mogelonsky,
In case you haven’t noticed, there’s this great new piece of technology gaining massive acceptance, generically called the Tablet PC. Your guests will be arriving with them. Your competitors will be finding ways to use them. So what are you doing about it?
The first question to ask yourself is whether or not your hotel is tablet friendly. Have you checked your website on a tablet to see how it looks? Can customers book from a tablet as easily as they can on a computer?
Once a guest arrives, there are many other interactions where tablets can make a strong impression. Rather than having your concierge show someone a paper brochure for an amenity or activity, why not present it to them on a tablet? It will impress your guests and allow you to show them a variety of material without interruption; introducing and enticing them to use more of your services.
At your restaurant, try showcasing your wine list with an app for users to browse by type, price and vintage. You’ll save big on reprints. Many wine list apps today can integrate with your inventory to only show those that are presently available, as well as ideal food pairings. You might even consider using tablets to replace the paper menu all together!
At check-in, consider having a tablet available so that your front desk staff can use them to up-sell rooms. It is easy to create simple presentations on features and benefits in a quick slideshow of illustrious photography.
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Hey Digital lovers, what original ideas would you like to share concerning the use of Tablet PC in the hospitality industry?
Posted on September 27, 2011, in Luxury Brand Influence and tagged check-in feature, customer relationship management, digital developments in hospitality, hotel guest experience, hotel guest satisfaction, hotel reservation system, hotel reservation system check-in strategy virtual concierge check-in feature Photos mobile device mobile booking system mobile marketing mobile applications development mobile strategies mobile websi, independent hotels, luxury hotels, mobile applications development, mobile booking system, mobile device, mobile marketing, mobile strategies, mobile website, photos, virtual concierge. Bookmark the permalink. Leave a comment.